I just tried to draw a picture of the mean lady at Pongsri on Microsoft Word but then I couldn’t figure out how to save it as an image and gave up, so suffice it to say she was old and mean and had long gray hair and glasses and a dowdy husband. She was sitting by the window and we were six and sitting two over. They put us at a big long table so we had to yell to hear each other. She didn’t like that. She shot us vicious glares. Then she made eye contact with me and mouthed: “KEEP IT DOWN.” I told everyone to keep it down. But inevitably we got louder. And she fumed and shook her head and rolled her eyes and crossed her arms. She was really mean.