[Image via DeliverBliss]
Today someone told me the story of a bad restaurant experience that involved a steakhouse with $30 steaks, a totally oblivious staff, dishes gone missing, and steak knives never proffered. Our storyteller, let’s call him Mr. X, grew so frustrated that he finally jumped out of his seat, stormed past the waiters who were watching a hockey game on the bar TV, into the kitchen where tired-looking line cooks were flipping steaks on a grill, and into the manager’s office “where I really let him have it.”
The manager was immediately apologetic–when he emerged from the kitchen, the staff scattered–and he ultimately comped Mr. X’s meal. “When I got home,” said Mr. X, “I really thought about writing a bad review on Yelp, but decided against it.”
This got me thinking: when is it OK to write a bad Yelp review of a restaurant?